JS Harmony Support is committed to protecting your privacy and handling your personal information in a safe, secure, and responsible manner.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or engage our disability support services.
JS Harmony Support provides person-centred disability support services to self-managed and plan-managed NDIS participants across Brisbane, Logan, Ipswich, and the Gold Coast.
We may collect the following types of personal information:
Full name
Contact details (phone number, email address, residential address)
NDIS plan information (where applicable)
Information about support needs and preferences
Emergency contact details
Information submitted through contact, referral, or appointment forms
Website usage data (via analytics tools)
We only collect information that is necessary to provide our services and respond to enquiries.
Your information may be used to:
Provide disability support services
Respond to enquiries and appointment requests
Communicate with participants, families, and support coordinators
Manage referrals
Improve our services and website performance
Meet legal and regulatory obligations
We will never sell or rent your personal information to third parties.
JS Harmony Support takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored securely in:
Password-protected digital systems
Secure cloud-based platforms
Locked physical storage (where applicable)
We may share personal information only when:
Required by law
Necessary to provide services (e.g., with support coordinators or allied health professionals, with consent)
Authorised by the participant or their legal representative
Our website may use cookies and analytics tools (such as Google Analytics) to understand website traffic and improve user experience.
These tools collect general, non-identifiable information such as:
Browser type
Pages visited
Time spent on the website
You may disable cookies through your browser settings.
You have the right to:
Request access to your personal information
Request corrections to inaccurate or outdated information
To make a request, please contact us using the details below.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
JS Harmony Support
Phone: 0413 005 167
Email: info@jsharmonysupport.com.au
ABN: 47695436045
